Security Tips

Security Tips for keeping your account safe

1. Prevent a phishing attack

Phishing is a fraudulent attempt to trick victims into providing their sensitive information, such as personal data, account passwords and credit card details, through the disguise of a trustworthy entity.

For example, a phishing email may tempt you to visit a website which imitates Genki Sushi and request for your sensitive information. In most cases, attackers attempt to compromise your account safety and steal your sensitive information.

If you receive any suspicious emails or phone calls from Genki Sushi asking for your personal information, please contact us here and delete the email.

2. Protect your account

Ensure your mobile phone has password protection and is updated with the latest software.

3. Protect your password

Create a secure and complex password for your account. For convenience and security, we recommend that you enable biometric authentication methods, such as using your fingerprint or facial recognition for login.

4. Enable receiving real-time push notifications

Real-time push notifications help us to deliver updated information to you. You can check your account any time on the Genki Sushi Singapore mobile app. If you notice any unusual account activity on your account, please contact us here immediately.

5. Never share your password

Genki Sushi Singapore will never request for your passwords or credit card details via email, SMS or phone. Do not share your Genki Sushi member account information and passwords (including One-time Password (OTP) for transaction) with anyone who claims to be Genki Sushi staff.